Smart water services to guide Macau's prosperity
The oriental Las Vegas on scarce water resources
Along with the prosperity of Macau's tourism and gaming industries, the region, with an area of only 32.9 km², receives nearly twice as many visitors a day as its resident population, following which is a rapidly growing demand for water.
On the other hand, Macau is surrounded by sea on three sides, so the freshwater resources are very scarce; in addition, due to the salt tide erosion that often occurs, Macau faces arduous pressure in water-saving.
In order to improve the monitoring level on the networks efficiency, we introduced SUEZ's AQUADVANCED® system in 2014. The system is easy to operate and can help to:
- Comprehensively monitor water supply flow, pressure, water quality, and energy consumption;
- Provide advanced event management to identify anomalies and their causes;
- Accurately anticipate accident risks and simulate the impact of contingency measures;
- Offer facilitation of data analysis
High-quality customer service is an important part of water management. To this end, we set up the hotline and the customer service center, and also established a customer liaison group, which, with members ranging from the company's management staff to client representatives and 22 business groups, holds regular meetings and solicits opinions widely to facilitate continuous improvement of our services.In addition, we launched a number of public welfare activities to help citizens build good habits of water use, so that they would contribute to save Macau's precious water resources by every little bit.
Since SUEZ began to provide water services for Macau in 1985, Macau's water industry has made considerable progress:
- Obtained a number of quality management certifications, including: CNAS-CL01 Accreditation Criteria for the Competence of Testing and Calibration Laboratories (identical to ISO/IEC 17025), ISO 9001 Quality Management System, OHSAS 18001 Occupational Health and Safety Management, ISO 14001 Environmental Management System, ISO 22000 Food Safety Management System, ISO 50001 Energy Management System and ISO27001 Information Security Management;
- The water supply capacity increased from 85,000 m3/day in 1985 to currently 390,000 m3/day, and will reach 520,000 m3/day after completion of Seac Pai Van WTP;
- The length of water networks increased from 127 km to 630 km in 2020;
- The served population reaches 250,000 households;
- Non-revenue water rate is about 7.3%, reaching the leading level in Asia and even around the world.