Quality water services to support Chongqing's rapid development
Chongqing, as China's youngest direct-administrated municipality and the head city of China's Western Development, is the first city offering the concession license upon the opening of the Chinese urban water supply network. SUEZ's partnership with Chongqing began in 2002 with water production and network services in Jiangbei District, Yubei District, and most parts of the Liangjiang New Area.
Water supply dilemma of the mountain city
Because of its unique geographical features as a mountain city, Chongqing is troubled by difficulties with water transportation and high cost.
With the rapid economic development and urbanization pace, Chongqing's water consumption keeps rising; likewise, the network coverage continues to grow. Water enterprises in this case have to speed up the pace of construction while maintaining quality water supply and service stability.
Reinforcing constructions to meet Chongqing's water demand
Through introduction of SUEZ advanced management and technology, Chongqing's water supply capacity, water quality and customer service level have been improved obviously. Here are some achievements:
- The daily water supply capacity rose from 940,000 m3 to 1.34 million m3; the length of network increased from 272 km to 2,193 km; and the number of users grew from 36,000 to 1.27 million households.
- As we adopted GIS system and technical renovation, the of non-revenue water rate was lowered from the initial 30% to 9%.
- We introduced the LIMS system into the central laboratory, and the lab was rated as "benchmark laboratory" in SUEZ's international laboratory competence comparison, and was accredited as China National Accreditation of Laboratories (CNAL).
- We set up a 24-hour call centre to provide customers with full range of quality services; undertake regular annual customer satisfaction surveys to understand the customers’ needs for further services improvement.